At an administrative services center
Find out how you can use Yaware.Service at an administrative services center
Evaluation of state institutions
Make state institutions transparent and understandable. But how you can do this if civil servants don’t provide you with exhaustive information or even send you on a “cruise” over offices?
Yaware.Service can change this situation and improve state institutions’ service quality.
Methods of evaluation
Place a sticker with short SMS number or QR-code at an administrative services center so citizens may evaluate service quality. The evaluation might be for a center as a whole or for certain employees.
The evaluation might be single- (just “yes” or “no” votes) or multi-level (questionnaire).
It’s used to reveal the most troublesome transport. Place a sticker with different methods of evaluation but with just two answers “yes” or “no”
The evaluation might be done in a couple of ways:
- Send an SMS to a short number.
- Scan QR-code.
- Open short URL in browser
Stickers might be printed in A4 or A5 format.
Examples of stickers' placement
Near the employees workplace
“Were you served good by the employee?”
“Did you receive exhaustive answers to your questions?”
At the entrance to the center
“Are you satisfied with service quality provided by the center?”
This is used for more detailed analysis. Place a sticker with a QR-code which links to a questionnaire, where will be a list of questions you want to get answers to.
Question list example
- Does the center’s service quality meats your expectations?
- Have you waited for an employee to get a consultation for a long time?
- Were you served well by the civil servant?
- Were you given exhaustive answers to your questions?
What results you get
Timely receiving of information about complaints on the center or its employees.
The results of evaluations might be shared with the director of the institution, heads of appropriate departments or others who take relevant decisions.
Improve service level for the citizens
Transparent work of the administrative services center.