At housing office/condominium
Find out how you can use Yaware.Service at a housing office or condominium
Yaware.Service at a housing office or condominium
Residents complain about the absence of lightning at the staircase or broken elevator and you want to receive notifications about it right when this occurs?
Yaware.Service will assist you with that.
Methods of evaluation
Place a sticker with short SMS number or QR-code at the entrance or near an elevator and residents will be able to easily signal about service issues.
The evaluation might be single- (just “yes” or “no” votes) or multi-level (questionnaire).
It’s used to reveal the most troublesome transport. Place a sticker with different methods of evaluation but with just two answers “yes” or “no”
The evaluation might be done in a couple of ways:
- Send an SMS to a short number.
- Scan QR-code.
- Open short URL in browser
Stickers might be printed in A4 or A5 format.
Examples of stickers' placement
At the entrance with a question:
“Is it clean at the staircase?”
Near an elevator:
“Is the elevator working properly?”
On the garbage bin:
“Was the garbage disposed?”
On the notice board:
“Is the staircase lightened?”
This is used for more detailed analysis. Place a sticker with a QR-code which links to a questionnaire, where will be a list of questions you want to get answers to.
Question list example
- Is it clean inside?
- Is the staircase lightened?
- Does the elevator work?
- Was garbage disposed on time?
- Defects at the playground?
What results you get
Timely and prompt receiveng of information about malfunctions in the condominium or houses serviced by housing office
Sharp reports on the service level of every building. Results of polls might be shared with the director of condominium or housing office, head of respective municipal departments so they can take effective managerial decisions.
Improvement of service quality, high level of service satisfaction (much higher than current)
Possibility to share poll results with residents