Find out how you can use Yaware.Service at medical institutions
Service quality evaluation at medical institutions
In the context of the reform of medicine, it is important to determine every medics’ qualification and rate them. Yaware.Service is the best solution for this.
Yaware.Service is able to improve medical services quality.
Methods of evaluation
Place a sticker with short SMS number or QR-code on the doors of the office or on the plate with doctor’s name, receive and analyze information.
You will be also able to evaluate hospital as a whole with a list of questions you’re interested in:
It’s used to reveal the most troublesome transport. Place a sticker with different methods of evaluation but with just two answers “yes” or “no”
The evaluation might be done in a couple of ways:
- Send an SMS to a short number.
- Scan QR-code.
- Open short URL in browser
Stickers might be printed in A4 or A5 format.
Examples of stickers' placement
At the register desk of hospital
“Did you receive exhaustive answers to your questions?”
At the doctors office
“Does the quality of service provided by the doctor meets your expectations?”
At the procedure room:
“Were you asked to make some “financial donations” to complete the procedure?”
At the X-ray labolatory
“Closed during working hours?”
This is used for more detailed analysis. Place a sticker with a QR-code which links to a questionnaire, where will be a list of questions you want to get answers to.
Question list example
- Were you given exhaustive answers to your questions at the service desk?
- X-ray labolatory works due to the schedule?
- Were paying any additional fee to complete your procedures?
- Did the doctor examed anyone bypassing the line?
What results you get
Timely and sharp report about quality of service with doctors’ names which can be used by the administration to make effective managerial decisions
Avoid such situations in future
Independent hospital’s evaluation directly by patients
Service quality improvement